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Tameran Store

Warranty Terms

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Smart Warranty Terms and Conditions

Stackers and Folders

On-Site Smart Warranty/Service Terms and Conditions: Tameran Stacker's and Gera Folders

Tameran Graphic Systems, Inc. (Tameran) agrees to provide Customer directly or through its Authorized Service Provider the On-site Smart Warranty/Services for the covered Equipment and Related Application Software/Firmware products.

1. ON-SITE EQUIPMENT PRODUCT WARRANTY OR SUPPORT SERVICES ARE DEFINED AS FOLLOWS:

     a.) Warranty Services

Warranty Services will consist of all services necessary to restore non-operational product to operational status and may include, but are not limited to, diagnostic fault isolation, module repair or replacement, adjustment, and on-line testing. Interim Warranty Services are generally available during the normal working hours of 8:30 A.M. to 5:00 P.M. local time, Monday through Friday, excluding holidays recognized by Tameran. Service at other hours is available upon request and by mutual agreement and will be charged at Tameran's then current overtime and/or holiday rates.  On site response time is usually within 1 to 2 business days from request for service.  During the Covered Warranty period Tameran Warranty Services are limited to 2 on-site Warranty/Service calls per year. Warranty/Service calls in excess of two calls per year will be charged at Tameran’s then current Standard Warranty Call Rate.  

     b.) Replacement Parts

Tameran will provide replacement parts required to provide Warranty Services at no additional charge to Customer, excluding those items designated as consumable items such as paper, toner, developer, chemicals, aperture cards, disks, ribbons, glass flats, etc. Tameran warrants that all replacement parts will be of the same type and comparable quality as the replaced parts and such parts will be in good operating condition at the time of replacement.  Parts removed from Product and replaced by Tameran at no charge in performing maintenance services will become the property of Tameran.

     c.) Telephone and E-mail Support

During the covered Warranty/Services period and during the normal working hours of 8:30 A.M. to 5:00 P.M. Eastern Time, Monday through Friday, excluding holidays that are recognized by Tameran.Tameran will provide telephone and or email support regarding the use or operation of the covered equipment product.

     d.) Other Demand Services (Not Included)

Tameran recognizes that the Customer's Product Service needs may vary from time to time and may include special requirements. Tameran shall endeavor to perform such other demand services, upon request at a mutually agreed upon time, at Tameran’s then current hourly rates, if in Tameran’s judgment, such services are within its capabilities, will not present labor problems, will not be hazardous, will not infringe or otherwise injure the rights of any third party, and will not violate any federal, state, or local laws, ordinances or regulations.

2. RELATED APPLICATION SOFTWARE/FIRMWARE PRODUCT SUPPORT DEVICES ARE DEFINED AS FOLLOWS:

     a.) On Demand Product Support

On demand Software Application Product Support services via telephone or e-mail, during the normal working hours of 8:30 A.M. to 5:00 P.M. eastern time, Monday through Friday, excluding holidays that are recognized by Tameran. Service at other hours is available upon request and by mutual agreement and will be charged at Tameran’s then current rates for such services.

     b.) Periodic Software Updates

Periodic Software updates that fix or improve performance of Application Software Product(s) will be provided at no additional charge to Customer.  Such updates do not include new modules or added features that Tameran in its sole discretion determines to be a separately sold Product.

     c.) Other Demand Services (Not Included)

Tameran recognizes that the Customer's Application Software Product Support service needs may vary from time to time and may include special requirements. Such requirements may include training, product customization, re-configuration etc.  Customer may purchase such services at Tameran’s then current rate for such services.

3. SERVICE LIMITATIONS

Tameran shall not be obligated to provide Product Support Services for any of the reasons set forth below. However, Tameran may elect to perform these services upon Customer's request as other demand services, which are chargeable.

     a.) Product Condition

It is understood that the Product covered by this Smart Warranty/ Service is in good condition on the Start Date.   Good condition is defined as proper operating condition, without any unauthorized modifications and all safety features in working condition, in accordance with product specifications.  Product not in good condition will not be accepted for Smart Warranty/Service.  In such event, necessary repairs or overhaul will be made at the then current established rates and shall be in addition to maintenance rates.  A written estimate for repair or overhaul shall be submitted to the customer for written approval prior to the work being performed.

     b.) Consumable Items

The furnishing or replacement of consumable items is not included.  Consumable items include those items listed as operating supplies such as disks, paper, toner, developer, chemicals, aperture cards, ribbons, glass flats and all other items reasonably expected to be expended in the operation of the Product.

     c.) Misuse of Product

Services and parts necessitated by Customer's failure to use the Product in a normal, ordinary and routine manner as intended and/or recommended by user documentation, including the use of consumable items not approved for use with the Product.

     d.) Cable or Cable Installation

All cable and installation costs for cable runs and/or power distribution; Tameran will not be responsible for the acquisition of any permits for the installation of the Product, cables, power distribution or compliance with any, local, city, county, or state building codes. 

     e.) Casualty Loss

Damage to the Product caused by accident, fire, water, lightning, wind, explosion, or other incident or casualty causing Product damage.

     f.) Non Tameran repair or Modifications

Service, repair, or replacement of Product, parts or attachments, or any modification thereto performed by anyone other than Tameran or its Authorized Service Provider,

     g.) Other Equipment product or Application Software

Equipment or Software other than that listed.  

     h.) Line/Power Failure

Telecommunication or power source failures,

     i.) Safety Devices

If the Customer removes or alters any safety device(s), Tameran will repair the safety device(s) prior to performing the required service.  The customer will be charged at current established rates for the repair of the safety device(s).

4. TERM

This Smart Warranty/Service shall be effective for the coverage period purchased.

5. PAYMENT TERMS

All fees for Warranty/Services plus applicable taxes are payable in advance.  Payment for Other Demand Services and On-site Warranty/Service calls in excess of the annual call limit are payable at the time of service by credit card or cash in advance.  All services are subject to interruption without notice in the event that any payment is not made when due.

6. EXCUSABLE DELAYS

Tameran shall not be liable for delays in performance caused by fire, flood, explosion, accident, unavailability of parts or materials, energy shortage, labor trouble, war, inclement weather, sabotage, law or government regulation or any other cause reasonably beyond its control.

7. CUSTOMER SOFTWARE

Before work is started on computers which have a hard drive, the Customer is responsible for creating back-up copy of files from the hard drive. Tameran is only responsible for formatting (if required) and transferring only those files necessary for formatting as outlined in Tameran formatting procedures on those products.

8. KEY OPERATOR

The Customer is responsible for assigning and training a "key" operator for each Product, where applicable, who will be responsible for performing regular operator care and adjustments.  Emergency calls caused by non-performance of regular operator care and adjustment procedures will be charged to the Customer at the regular hourly rates.

9. NO OTHER TERMS

This Smart Warranty/Service consists of the terms set forth on this document and any additional provisions agreed upon in writing, including payment and handling terms as set forth on Tameran's invoice, and supersedes any and all oral representations.  No terms or conditions may be included or deleted without the express written consent of Tameran.

10. LIMITATION OF LIABILITY

No other warranty, expressed or implied, shall apply to the parts and services provided under this Smart Warranty/ Service, including any warranty of merchantability or fitness for a particular purpose, which are expressly disclaimed.  In no event will Tameran be liable for any special, direct, indirect, incidental or consequential damages of any kind, including without limitations, loss of use, loss of data, loss of profits or liability to third parties, however caused; whether by negligence of Tameran or otherwise.  In no event will Tameran liability exceed the annual price paid by Customer for Smart Warranty/Service. 

 

 

Smart Warranty Terms and Conditions

Aperture Card Scanners

 

During the Warranty/Service Period or Extended Warranty/Service Period Tameran Graphic Systems, Inc. (Tameran) agrees to provide Customer directly or through its Authorized Service Provider Depot Repair Warranty/Service or Extended Warranty/Service repair services for the scanner product listed above.

 

1.   WARRANTY REPAIR

      Tameran will  provided repair services on the product covered by this Smart Warranty/Service as required and upon receipt of the product from the customer at Tameran's Depot Repair Facility.   To initiate service the customer shall call Tameran's Customer Service 866-502-5825 or email support@tameran.com to obtain shipping instructions and an Return Material Authorization Number (RMA#) for purpose of tracking the depot repair activity.

2.   PARTS AND LABOR

      The Smart Warranty/Service includes all parts and labor to repair the scanner product.

3.   WARRANTY SERVICE

      Tameran's Depot Repair Technicians will clean, diagnose, repair, and adjust the scanner and make any software updates required on the scanner.                   Tameran warrants that all replacement parts will be of the same type and comparable quality as the replaced parts and such parts will be in good   operating condition at the time of replacement. Parts removed from scanner and replaced by Tameran at no charge in performing warranty services                  will become the property of Tameran. During the Warranty/Service Period or the Extended Warranty/Service Period Tameran will provide software     updates, telephone and or web support for scanner software and application software, if any listed above. Software updates that correct or improve     performance of scanner will be provided at no additional charge to Customer.  Such updates do not include new software modules or added features.

4.   Warranty Limitations

       Tameran shall not be obligated to provide Warranty Services for any of the reasons set forth below. However, Tameran may elect to perform these services upon Customer's request as other demand services, which are chargeable

         a.)     Product Condition

                  It is understood that the Scanner Product covered by the Smart/Warranty is in good condition on the date of shipment or installation and at the beginning of any extended Smart Warranty period   Good condition is defined as proper operating condition, without any unauthorized modifications and all safety features in working condition, in accordance with product specifications.  Product not in good condition will not be accepted for extended Smart/Warranty.  In such event, necessary repairs or overhaul will be made at the then current established rates and shall be in addition to extended Smart Warranty rates.  A written estimate for repair or overhaul shall be submitted to the customer for written approval prior to the work being performed.

         b.)    Consumable Items

                 The furnishing or replacement of consumable items is not included.  Consumable items include items such as cleaning cards, aperture cards, and all other items reasonably expected to be expended in the operation of the Scanner Product.

          c.)   Misuse of Product

                Services and parts necessitated by Customer's failure to use the Product in a normal, ordinary and routine manner as intended and/or recommended by user documentation or due to accidental damage or other incident or casualty causing Scanner Product damage.

          d.)    Non Tameran Repair or Modifications

                Service, repair, or replacement of Product, parts or attachments, or any modification thereto performed by anyone other than Tameran or its Authorized Service Provider,

         e.)   Other Equipment Product or Application Software

                  Equipment or Software other than that listed. 

            f.)   Safety Devices

                If the Customer removes or alters any safety device(s), Tameran will repair the safety device(s) prior to performing the required service.  The customer will be charged at current established rates for the repair of these safety device(s).

5.      PAYMENT TERMS

         All Smart/Warranty/Service programs are payable in advance.

6.      EXCUSABLE DELAYS

         Tameran shall not be liable for delays in performance caused by fire, flood, explosion, accident, unavailability of parts or materials, energy shortage, labor trouble, war, inclement weather, sabotage, law or government regulation or any other cause reasonably beyond its control.

7.      LIMITATION OF LIABILITY

                  No other warranty, expressed or implied, shall apply to the parts and services provided under this Smart  Warranty/Service including any warranty of merchantability or fitness for a particular purpose, which are expressly disclaimed.  In no event will Tameran be liable for any special, direct, indirect, incidental or consequential damages of any kind, including without limitations, loss of use, loss of data, loss of profits or liability to third parties, however caused; whether by negligence of Tameran or otherwise.  In no event will Tameran liability exceed the annual price paid by Customer under this Smart Warranty.